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PULSECheck
The South African Local Government Association developed PULSECheck as a solution to a longstanding problem faced by municipalities and other state organs in maintaining and housing reliable and accurate indigent data. This data has a direct impact on spending and other allocation of resources. In addition, this data is critical in assisting the state to introduce an effective social safety net for its citizens. In addition to the need for a generation system to administer the indigent register – there has been a growing need to have a verification capability to ensure the rightful beneficiaries of indigent programmes receive their services and benefits. There have been numerous cases of impersonation, misrepresentation, identity theft and “double dipping” – which has led to undeserving individuals receiving free basic services and other indigent services. Not only does this reduce the capacity to deliver these services to poor communities fully – but also inhibits municipalities from generating revenue from those that should be paying for their services. To this end Pulse Check! was developed to assist in verifying and regularly auditing indigent data – with the understanding that financial positions of individuals do change over time. It addresses these challenges by leveraging advanced data science techniques, integration, analytics as well as Machine Learning models to verify indigent claims against multiple data sources.
CDM Talk App
The Capricorn District Municipality (CDM) developed the CDM Talk App as part of its digital transformation to bring government closer to the people. It is a citizen-centric mobile and web platform designed to improve communication, customer care, service delivery tracking, and transparency between the municipality and its communities.
Date: 2026/01/20
Version: 0.1
Tags:
Local Government Innovation
Municipal App
Government In-house Solutions
City Solve
Midvaal Local Municipality initiated the City Solve project to address growing challenges in managing land use applications and building plan approvals. With rapid urbanisation and increasing development pressures, the manual processes in place were inefficient, leading to delays, errors, and citizen dissatisfaction. The municipality recognised the need for a more streamlined, transparent and efficient system.
Date: 2026/01/20
Version: 0.1
Tags:
Local Government Innovation
Municipal App
Government In-house Solution
Meter Reading Platform
The Meter Reading Collection System is a web-based solution designed to digitise and optimise the collection, validation and processing of household utility meter readings (water and electricity). The system replaces manual processes that were time consuming with an unacceptable amount of billing errors. This system enhances efficiency, accuracy and transparency in utility management.
eRecruitment Management System: Matjhabeng Local Municipality
Matjhabeng Local Municipality internally developed an eRecruitment Management System (eRMS) by the ICT department in collaboration with the HR department. The HR department had challenges with processing large volumes of job applications, which resulted in delays in the appointment of critical staff members. The recruitment process took longer and was full of mistakes. The system sought to improve efficiencies in the recruitment process.
Date: 2025/12/09
Version: 0.1
Tags:
Local Government Innovations
Government In-house Solutions
Human Resource Solutions
Ethekwini Mobile App
Customer Services within eThekwini Municipality is continuously exploring convenient and user-friendly platforms for customer engagement, one of which is the redesign of the mobile application, in order to offer a technology driven platform for the eThekwini citizen that requires minimal human interaction, improves customer engagement and promotes customer excellence. eThekwini Municipality currently has a customer focused mobile application which was commissioned in 2014, launched to the public in 2019 and Re- launch on the 23 July 2023. The mobile application offers the customer very basic and limited functionalities in relation to the vast services offered by the municipality. The eThekwini Mobile App is aimed at improving the engagement of customers with the Municipality by offering a quicker platform. This leads to the reduction of contact centre calls as well as foot traffic within the walk-in centres. The app also enables citizens to engage with the municipality in an efficient manner with shorter response times.
Date: 2025/08/22
Version: 0.1
Tags:
Local Government Innovation
Municipal App
Government In-house Solution